Rules — The Pokies 114

Welcome to the official Rules page for The Pokies 114 at pokiesnet85.com. This page explains, in full and in plain language, the terms and conditions that govern your use of our gaming platform. We tested our onboarding, deposit and withdrawal flows and reviewed our policies to ensure clarity and fairness. The information below reflects our current policies, how they are applied, and what you can expect when you play for entertainment at The Pokies 114.

1. General Information and Our Commitment

The Pokies 114 operates as an online gaming operator registered under registration number 3-102-841524 and established in 2021. Our operational base is in Costa Rica. We provide a wide range of casino games and sports betting options and are committed to delivering a secure, fair and regulated gaming environment. We comply with applicable regulatory standards and internationally recognized best practices. In our tests and audits we apply objective checks and continuously update our systems to protect players and uphold integrity.

2. Acceptance of Terms

By registering an account and using the platform you confirm that you accept these Terms and Conditions. These terms are legally binding between you (the player) and us (The Pokies 114). We recommend that you read the entire page carefully before registering. If you disagree with any part, you should not use our services.

3. Changes to These Rules

We may update these Rules periodically. Updates can be due to regulatory requirements, product improvements, customer service needs, or to reflect new security standards. We will publish changes on this page; however, it is your responsibility to review the Rules. Continued use of the site after changes are published constitutes acceptance of those changes.

4. Who May Use The Pokies 114

Access to and use of The Pokies 114 is subject to the following eligibility criteria. We tested our sign-up flow with a range of scenarios to ensure compliance and clarity.

• You must be of legal gambling age in your country of residence.
• You must be located in a jurisdiction where online gambling is permitted by law.
• Your use of the site must not violate local laws or regulations where you are physically located at the time of play.
• Your account must be registered in your legal name and the personal information you provide must be accurate and up to date.

5. Account Registration and Verification

When you open an account with The Pokies 114 you will provide personal information such as your full name, date of birth, email address, and telephone number. During our verification tests we found that providing accurate documentation reduces delays during withdrawals and helps protect your funds.

Verification Steps We Use

• Proof of identity: government-issued ID, passport or national identity card.
• Proof of address: a recent utility bill, bank statement or official document showing your name and address.
• Payment method verification: images or statements for the card or account used for deposits when required.

We reserve the right to request additional documentation at any time to comply with our identity verification, anti-money laundering (AML) and responsible gaming practices. We tested this process and our support team consistently guided testers through documentation submission and verification. Incomplete or inaccurate information can lead to delays, temporary account suspension or refusal of service.

6. Account Security

Protecting your account is a joint responsibility. We employ secure technologies and industry-standard encryption, and we recommend that you follow these steps:

• Choose a strong, unique password and change it periodically.
• Enable any available two-factor authentication options.
• Keep your login details confidential and do not share them with anyone.
• Notify our support team immediately if you suspect unauthorized access.

7. Playing Responsibilities and Conduct

The Pokies 114 expects players to use the site for personal entertainment only. We tested various gameplay scenarios to ensure our monitoring systems detect suspicious behavior.

• Players must not use bots, scripts, automated tools, or any external device designed to manipulate gameplay.
• Collusion between players or account sharing intended to manipulate outcomes is prohibited.
• Creating multiple accounts to exploit bonuses or promotions is not allowed unless explicitly authorised by our team in writing.
• Players must not attempt to game or exploit errors or malfunctions in games or transactions.

8. Bonus and Promotion Rules

Bonuses and promotions are governed by specific terms which complement these Rules. Our internal reviews of promotional claims and redemption procedures show that clear terms reduce disputes and improve fairness.

General rules that apply to bonus usage include:

• Only one account per person unless we grant explicit permission for multiple accounts.
• Bonuses may be limited to particular games or categories; stake contributions to wagering requirements can vary by game.
• We reserve the right to cancel bonuses and void winnings if we detect abuse, exploitation, or fraudulent behavior.
• Some promotions are only available to players from certain countries; eligibility will be stated in each offer.

In our tests, we validated that bonus wagering requirements and eligible games were clearly presented on the promotional pages. If you have questions about a promotion, contact customer support before wagering.

9. Bonus Playthrough (Wagering) Requirements

Where a wagering requirement applies to a bonus, you must meet the stated playthrough before withdrawing the bonus and any winnings derived from it. Certain payment methods are subject to different playthrough rules to meet AML obligations. Based on our operational checks:

• PayID deposits require a minimum 1x playthrough before withdrawal.
• Credit card deposits require a minimum 3x playthrough before withdrawal.

These requirements are applied to ensure compliance with AML policies and to prevent bonus abuse. We retain the right to verify the origin of funds and to refuse withdrawals where suspicious activity is detected.

10. Deposits and Payment Methods

Deposits are generally available in your account shortly after confirming funds have been transferred from your financial institution or virtual wallet. While processing times vary, our tests show most deposits reflect within the expected windows for the chosen method.

• You must deposit using payment methods registered in your name unless you have received prior written approval from our support team.
• Each payment method may have minimum and maximum limits; these are visible in the payment section of your account.
• We may request supporting documentation for deposits at any time to verify transactions.

Please note that payment providers may apply fees or exchange rate charges that are beyond our control.

11. Withdrawals and Processing

We strive to process withdrawal requests promptly. Our internal tests of the withdrawal workflow confirm that the speed of payment settlement depends on the withdrawal method and the receiving financial institution.

• We will process withdrawal requests after verifying identity and ensuring playthrough conditions are met where relevant.
• Once processed by us, the time it takes for funds to reach your account is determined by your bank or payment provider.
• If a withdrawal is returned by your financial institution, we will contact you and work to provide an alternate solution.
• We do not charge withdrawal fees; however, your financial institution may apply charges.

Important: Your account will not earn interest and we do not offer currency conversion services. We may hold funds for a necessary period while verification is completed.

12. Payment Security and Anti-Money Laundering

We maintain strict AML and fraud prevention processes. These are essential to the safety of our players and the integrity of our platform. Our AML checks include but are not limited to transaction monitoring, identity verification, and source-of-funds checks.

We reserve the right to:

• Request supporting documentation for the source of funds.
• Freeze or withhold funds pending investigation into suspicious activity.
• Report suspicious transactions to the appropriate authorities.

We tested our AML escalation procedures to ensure appropriate balance between compliance and customer experience. Where documentation is required, timely provision typically results in faster account restoration and release of funds.

13. Game Malfunctions and Errors

Occasionally games or systems may experience malfunctions. If a technical error affects play or outcomes, we will investigate with our game providers. Our policy is to rectify incidents fairly and transparently.

• Players should not attempt to exploit game errors. Attempts to benefit from a malfunction can result in voided wagers and cancelled winnings.
• If a game malfunction results in lost funds or corrupted gameplay, we will review logs and determine the appropriate remediation based on the facts.
• Our decisions in such cases are made in good faith and supported by game and transaction records.

14. Dispute Resolution

If you disagree with a decision or outcome, we encourage you to contact our customer support team first. We aim to resolve disputes promptly and fairly.

If an issue is not resolved through support, we maintain an internal escalation process and will communicate the steps to you. We document all disputes thoroughly and involve independent game providers or auditors when necessary. Our internal testing shows that escalation and third-party review leads to consistent and defensible resolutions.

15. Breaches, Account Suspension and Termination

We reserve the right to take action where we suspect or detect breaches of these Rules. Actions we may take include:

• Temporary account suspension while we investigate an incident.
• Cancellation of pending bets or bonus credits if associated with abuse.
• Confiscation of funds where fraud or collusion is proven.
• Permanent account closure for severe or repeated violations.

Where we suspect criminal activity, we will cooperate with law enforcement and pursue criminal prosecution where applicable.

16. Responsible Gaming

We take responsible gaming seriously. Our platform includes tools and policies to help you play safely. We tested our responsible gaming features to ensure they are accessible and effective.

• Self-exclusion: you can request temporary or permanent exclusion from the platform.
• Deposit, loss and session limits: players can set limits to control their play.
• Cooling-off periods and reality checks: options to pause play or receive reminders.
• Support resources: we provide information and links to professional help and support groups.

If you believe you have a gambling problem, please contact our support team immediately so we can provide assistance and access to responsible gaming tools.

17. Jurisdiction and Governing Law

Our operations are based in Costa Rica and we comply with applicable regulatory obligations. By using our services you agree that any disputes or claims will be governed by the applicable laws and dispute resolution procedures specified in the account terms. In many cases we will seek to resolve matters informally and locally before escalating to formal legal proceedings.

18. Privacy and Data Protection

We collect and process personal data for the purposes of account administration, payments, compliance and customer support. We tested our data handling procedures and maintain technical and organisational safeguards to protect personal information. Our privacy practices are set out in our Privacy Policy, which explains how we use, store, and share your data.

19. Communication and Notices

We will send important account and legal notices to the email address and telephone number you provide during registration. You must keep your contact details up to date. Notices sent to the last known contact details are considered delivered.

20. Our Testing and User Experience Insights

We conducted a series of internal tests on account registration, verification turnaround, deposit settlement and withdrawal processing to verify that our Rules work as intended. Our findings include:

• Clear documentation requirements reduce verification times and improve payout speed.
• Providing precise bonus terms on promotional pages reduces disputes regarding eligible games and wagering contributions.
• Proactive communication from support during AML checks improves player satisfaction and speeds resolution.

These insights guide our ongoing improvements to the platform, ensuring an efficient and compliant experience for players.

21. Quick Reference Table of Key Rules

22. How to Contact Us

If you have questions about these Rules, need help with verification, or want to resolve a dispute, our customer support team is available. Please use the contact options displayed within your account. We aim to respond to enquiries promptly and to resolve matters fairly. In our experience, providing clear documentation and a concise explanation of the issue results in the fastest resolution.

23. Final Notes

The Pokies 114 is committed to fair play, transparency and regulatory compliance. Our rules are designed to protect players, maintain the integrity of our games and ensure a safe experience for everyone. We continually monitor and improve our operations, and our testing program helps us ensure these rules are applied consistently.

If you are unsure about any aspect of these Rules or how they affect you, contact customer support before placing wagers. By using The Pokies 114, you acknowledge that you have read, understood and agreed to comply with these Rules.

Thank you for choosing The Pokies 114 — play responsibly and enjoy the experience.